Terms of service
Last updated: September 13, 2026
These Terms of Service govern your access to and use of OffGridPro.shop, including our website, online store, products, content, customer support, and related services. By accessing or using OffGridPro.shop, you agree to these Terms of Service. If you do not agree, please do not use the website or place an order.
1. About OffGridPro.shop
OffGridPro.shop is an ecommerce store offering off-grid and backup power equipment, including portable power stations, batteries, inverters, generators, solar kits, and related products.
2. Eligibility and Account Information
You must be legally able to enter into a binding agreement in your jurisdiction to use this website or place an order. If you use the website on behalf of a business or another organization, you represent that you have authority to accept these Terms on its behalf.
You agree to provide accurate, complete, and current information when creating an account, placing an order, subscribing to communications, or contacting support. You are responsible for maintaining the confidentiality of your account information and for all activity associated with your account.
3. Products and Product Information
We make reasonable efforts to display product names, descriptions, images, specifications, compatibility information, availability, and pricing accurately. However, product information may contain errors, omissions, or inaccuracies and may change without notice.
Product images are provided for illustration and may vary slightly from the actual product due to manufacturer updates, lighting, display settings, packaging changes, or available accessories. Always review the manufacturer's documentation and specifications before installation or use.
The availability of products is not guaranteed. We may limit quantities, discontinue products, correct listing errors, or refuse an order when necessary.
4. Power Equipment Safety
Off-grid and backup power products can involve electricity, heat, batteries, fuel, high voltage, heavy equipment, and other safety risks. You are responsible for reading and following all manufacturer instructions, warnings, safety notices, installation requirements, and applicable laws before using a product.
Some products may require installation, inspection, configuration, or maintenance by a qualified professional. OffGridPro.shop does not provide electrical, construction, engineering, fuel, or safety certification services unless expressly stated in writing.
Do not modify, disassemble, misuse, overload, improperly wire, or operate equipment outside the manufacturer's specifications. OffGridPro.shop is not responsible for damage, injury, loss, or property damage caused by improper selection, installation, wiring, use, storage, maintenance, modification, or failure to follow manufacturer instructions.
5. Orders and Acceptance
Placing an order is an offer to purchase products. Your order is not accepted until we send an order confirmation or otherwise confirm acceptance. We may decline, cancel, or limit an order for reasons including product availability, pricing or listing errors, payment problems, suspected fraud, shipping restrictions, or violation of these Terms.
If we cancel an order after payment has been received, we will issue a refund for the amount charged for the canceled order or affected item.
You are responsible for reviewing your order details before completing checkout, including product selection, quantity, shipping information, email address, and any available variant or configuration.
6. Pricing, Taxes, and Payment
Prices are displayed in the currency shown at checkout unless otherwise stated. Prices, promotions, discounts, taxes, and availability may change at any time without notice.
You authorize our payment providers to charge the selected payment method for the order total, including applicable product prices, taxes, and other amounts shown at checkout. Payments may be processed by third-party payment providers under their own terms and privacy policies.
If a pricing or calculation error occurs, we may cancel the affected order and refund any amount charged for that order.
7. Shipping and Delivery
OffGridPro.shop offers free shipping on eligible orders according to the shipping terms displayed at checkout. Orders generally ship within 1–2 business days after payment and order verification. Estimated delivery is generally 5–8 business days after shipment, but delivery estimates are not guaranteed and may vary by destination, carrier, weather, holidays, inventory, customs, or other circumstances outside our control.
You are responsible for providing accurate shipping information and being available to receive deliveries when required. We are not responsible for delays or delivery issues caused by incorrect information, refused delivery, carrier access limitations, customs, or events beyond our reasonable control.
Risk of loss may pass to you as provided by applicable law and the carrier terms. Please inspect packages promptly and contact us if an order arrives damaged, incomplete, or incorrect.
8. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms of Service. Please review that policy before placing an order.
If there is a conflict between these Terms and the Return & Refund Policy regarding returns or refunds, the Return & Refund Policy controls for that specific issue.
9. Manufacturer Warranties
Some products may include a manufacturer's limited warranty. Manufacturer warranties are provided by the applicable manufacturer and are subject to the manufacturer's terms, exclusions, registration requirements, and claim procedures.
OffGridPro.shop does not expand, replace, or guarantee a manufacturer's warranty unless expressly stated in writing. We may assist with reasonable warranty communication but do not control a manufacturer's warranty decision.
10. Acceptable Use
You agree not to:
•Use the website for unlawful, fraudulent, abusive, or unauthorized purposes.
•Violate any applicable law, regulation, safety requirement, or third-party right.
•Interfere with, disrupt, damage, or gain unauthorized access to the website, checkout, accounts, systems, or networks.
•Use bots, scraping tools, automated systems, or other methods to collect data or place orders without authorization.
•Upload or transmit malware, harmful code, or content that is unlawful, deceptive, threatening, defamatory, obscene, or infringing.
•Attempt to reverse engineer, copy, reproduce, resell, or exploit website features or content except as permitted by law or with written permission.
•Use product information or website content to create a competing service without permission.
We may suspend or terminate access to the website or cancel orders if we reasonably believe that a user has violated these Terms or created a security, legal, or operational risk.
11. Intellectual Property
The website, brand name, logos, designs, text, graphics, product content, photographs, layout, software, and other materials provided by OffGridPro.shop are owned by or licensed to OffGridPro.shop or the applicable rights holder and are protected by intellectual property laws.
You may access and use the website for personal or legitimate business shopping purposes. You may not copy, modify, distribute, publicly display, publish, sell, license, create derivative works from, or commercially exploit our content without prior written permission, except as allowed by applicable law.
12. User Content and Reviews
If you submit a review, testimonial, photograph, question, suggestion, message, or other content, you represent that you have the right to submit it and that it does not violate any law or third-party right.
By submitting content, you grant OffGridPro.shop a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, publish, translate, distribute, display, and display that content in connection with our business and marketing, subject to applicable law.
We may remove or decline to publish content that we believe is unlawful, misleading, offensive, infringing, promotional, or inconsistent with these Terms.
13. Third-Party Services and Links
The website may rely on or link to third-party services, including Shopify, payment providers, carriers, analytics services, manufacturers, social platforms, and other websites. Third-party services are governed by their own terms and policies.
We are not responsible for the availability, security, accuracy, practices, products, content, or performance of third-party services that we do not control.
14. Disclaimer of Warranties
To the fullest extent permitted by law, the website and its content are provided on an “as is” and “as available” basis. OffGridPro.shop disclaims warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and uninterrupted or error-free operation.
We do not guarantee that the website, product information, product availability, checkout, communications, or services will always be accurate, complete, secure, available, or free of errors, interruptions, harmful components, or delays.
Nothing in these Terms excludes warranties or rights that cannot legally be excluded under applicable law.
15. Limitation of Liability
To the fullest extent permitted by law, OffGridPro.shop and its owners, employees, affiliates, service providers, and partners will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, business opportunities, goodwill, or use arising from or related to the website, products, orders, shipping, delays, returns, warranties, or these Terms.
To the fullest extent permitted by law, our total liability for any claim related to an order or the website will not exceed the amount you paid to OffGridPro.shop for the product or service giving rise to the claim.
This limitation does not apply to liability that cannot be limited under applicable law, including certain consumer rights, fraud, willful misconduct, or personal injury caused by negligence where such limitation is prohibited.
16. Indemnification
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless OffGridPro.shop and its owners, employees, affiliates, service providers, and partners from claims, damages, losses, liabilities, costs, and expenses arising from your violation of these Terms, misuse of the website or products, violation of a third-party right, or unlawful conduct.
17. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, services, products, technology, or legal obligations. We will post the updated version on this page and revise the “Last updated” date. Your continued use of the website after an update means that you accept the updated Terms.
18. Governing Law and Disputes
These Terms are governed by applicable law, without regard to conflict-of-law rules, except where mandatory consumer protection laws provide otherwise.
Before starting a formal dispute, you agree to contact Support@OffGridPro.shop and give us a reasonable opportunity to resolve the issue. Nothing in these Terms prevents you from exercising rights or bringing a claim that cannot legally be waived under applicable law.
19. Severability and Entire Agreement
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
These Terms, together with our Privacy Policy and Return & Refund Policy, form the entire agreement between you and OffGridPro.shop regarding your use of the website and supersede prior understandings about that subject, except where additional written terms apply to a particular product, service, promotion, or order.