Shipping policy
Last updated: September 13, 2026
This Shipping Policy explains how OffGridPro.shop processes and delivers orders for off-grid and backup power equipment.
Free Shipping
OffGridPro.shop offers free standard shipping on every order unless a different shipping charge or service is clearly displayed at checkout.
Free shipping applies to eligible delivery destinations supported by our carriers. Some remote, restricted, oversized, hazardous-material, or special-handling destinations may require additional shipping arrangements or charges. If additional charges are required, we will contact you before processing the order whenever reasonably possible.
Order Processing
Orders are generally processed and prepared for shipment within 1–2 business days after payment is successfully authorized and the order has passed standard verification.
Business days are Monday through Friday, excluding U.S. holidays. Orders placed after business hours, on weekends, or on holidays begin processing on the next business day.
Processing may take longer when an item requires special handling, product configuration, manufacturer confirmation, inventory transfer, or additional order verification. If there is a significant processing delay, we will contact you using the information provided at checkout.
Estimated Delivery Time
After an order ships, standard delivery is generally estimated at 5–8 business days. Delivery estimates are not guaranteed and may vary depending on destination, carrier capacity, weather, holidays, inventory availability, customs, service interruptions, and other circumstances outside our reasonable control.
The estimated delivery window begins after the order has shipped, not when the order is placed.
Tracking Information
When tracking is available, we will send tracking information to the email address provided at checkout. Tracking may take up to 24–48 hours to show movement after the carrier receives the package.
Carrier tracking is the most current source for shipment status. If tracking shows delivered but you cannot locate the package, please check with household members, neighbors, building management, mailrooms, and the carrier before contacting support.
Shipping Address
Please review your shipping address carefully before completing checkout. OffGridPro.shop is not responsible for delays, extra charges, or failed delivery caused by an incorrect, incomplete, outdated, or undeliverable address provided by the customer.
Contact Support@OffGridPro.shop as soon as possible if you need to request an address correction. Address changes are not guaranteed after an order has been processed or shipped.
Large, Heavy, or Special-Handling Equipment
Some batteries, generators, power stations, inverters, and solar equipment may require special handling because of product size, weight, battery chemistry, fuel-related restrictions, or carrier rules. These orders may ship in multiple packages or through a freight or specialized carrier.
When applicable, the carrier may contact you to arrange delivery or may require an adult signature. Customers are responsible for providing safe access for delivery and for inspecting packages when received.
Damaged Packages
Please inspect your package as soon as it arrives. If the package appears damaged, take photographs of the outer packaging, shipping label, visible damage, and product before discarding any materials.
Contact Support@OffGridPro.shop within 7 calendar days of delivery for damaged, defective, incomplete, or incorrect orders. Please include your order number and clear photos so that we can assist with a carrier claim, replacement, repair solution, or refund review.
Do not install, wire, modify, or operate equipment that appears damaged until the issue has been reviewed.
Delayed, Lost, or Missing Packages
If a shipment is delayed, please first review the latest carrier tracking information. Contact us at Support@OffGridPro.shop if the package has not arrived within a reasonable period after the estimated delivery window or if the carrier reports an exception.
We will work with the carrier to investigate delayed, lost, or missing shipments. Resolution may include a carrier investigation, replacement, reshipment, or refund review depending on the circumstances and applicable carrier rules.
A package may be considered delivered according to the carrier's delivery scan even if you have not personally received it. We may request additional information, including confirmation of the delivery address or a carrier claim statement, before resolving a delivery dispute.
International Orders and Customs
If international shipping is available for a destination, the customer may be responsible for customs duties, import taxes, brokerage charges, VAT, tariffs, or other fees imposed by the destination country. These amounts are not necessarily included in the product price or checkout total unless expressly stated.
The customer is responsible for confirming that the ordered equipment may be legally imported, received, installed, and used in the destination country. Customs delays and refusals are outside our control and may affect delivery times.
Order Changes and Cancellations
You may request an order change or cancellation by contacting Support@OffGridPro.shop as soon as possible. Requests are not guaranteed after processing or shipment has begun.
If an order has already shipped, it may need to follow the Return & Refund Policy instead of the cancellation process.
Relationship to Returns and Refunds
Shipping-related returns and refunds are governed by our Return & Refund Policy. Please review that policy for eligibility requirements, return authorization, damaged or defective product procedures, and refund timing.
Contact Us
For shipping questions, tracking assistance, address corrections, or delivery issues, contact Support@OffGridPro.shop.