Contact information
OffGridPro.shop
We are here to help you choose the right off-grid and backup power equipment for your home, worksite, RV, cabin, or emergency preparedness setup.
Customer Support
For product questions, order assistance, shipping updates, returns, refunds, warranty questions, or general support, contact us by email:
What to Include in Your Message
To help us respond faster, please include:
•Your full name.
•Your order number, if you already placed an order.
•The product name or SKU.
•A short description of your question or issue.
•Photos or supporting documents when reporting damage, missing parts, or a product problem.
Please do not send complete payment-card numbers, account passwords, or other sensitive financial information by email.
Response Time
Our support team generally responds within 1–2 business days. Response times may be longer during holidays, high-volume periods, product launches, or carrier disruptions.
Helpful Policy Pages
Before contacting us, you may also review:
Business Inquiries
For wholesale, partnership, media, or professional installation inquiries, email Support@OffGridPro.shop with the subject line Business Inquiry.