Privacy policy
Last updated: September 13, 2026
This Privacy Policy explains how OffGridPro.shop collects, uses, discloses, and protects personal information when you visit our website, create an account, place an order, contact us, subscribe to marketing communications, or otherwise interact with our services.
By using OffGridPro.shop, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website.
1. Who We Are
OffGridPro.shop is an online store offering off-grid and backup power equipment, including portable power stations, batteries, inverters, generators, solar kits, and related products.
2. Personal Information We Collect
Depending on how you interact with our store, we may collect the following categories of information:
Information You Provide
This may include your name, billing and shipping address, email address, telephone number, account details, order information, product preferences, messages sent to customer support, and any information you provide when requesting a return, refund, warranty review, or product recommendation.
Order and Transaction Information
When you place an order, we collect information needed to process and fulfill it, such as the products purchased, order value, shipping details, payment status, and transaction identifiers. Payment card details are generally processed by our payment providers and are not stored directly by OffGridPro.shop in full payment-card form.
Device and Usage Information
When you visit the website, we may automatically receive information such as your IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location, and interactions with our website. We use this information for security, analytics, performance, and site improvement.
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, local storage, and similar technologies to keep the website working, remember preferences, maintain shopping carts, understand website traffic, provide analytics, and support relevant advertising where enabled.
You can control cookies through your browser settings. Disabling certain cookies may affect shopping-cart functionality, login features, checkout, or other parts of the website.
3. How We Use Personal Information
We may use personal information to:
•Provide, operate, maintain, and improve OffGridPro.shop.
•Process orders, payments, shipping, returns, refunds, exchanges, and warranty requests.
•Send order confirmations, shipping updates, service notices, and other transactional communications.
•Respond to questions, requests, support cases, and product inquiries.
•Create and manage customer accounts where account functionality is available.
•Personalize the store experience and recommend products or content.
•Send promotional emails or text messages when permitted by law and when you have provided the required consent.
•Detect, prevent, investigate, and address fraud, abuse, security incidents, and unlawful activity.
•Comply with legal obligations, enforce our terms, and protect our rights, customers, employees, and business.
•Measure store performance and understand how customers use our website.
4. How We Share Personal Information
We do not sell personal information for money. We may share personal information with trusted service providers and business partners only as reasonably necessary to operate our store and provide services, including:
•Shopify: Our ecommerce platform, storefront, checkout, order management, and related store services.
•Payment processors: Companies that securely process payments and help prevent payment fraud.
•Shipping and fulfillment providers: Companies that deliver orders and provide shipment tracking.
•Technology and service providers: Hosting, website analytics, customer support, email, security, fraud prevention, and technical service providers.
•Professional advisers: Legal, accounting, insurance, compliance, or financial advisers when appropriate.
•Authorities or other parties: When required by law, legal process, court order, or governmental request, or when necessary to protect rights, safety, or property.
•Business transfers: In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
Service providers are expected to use personal information only for the services they provide to us or as otherwise permitted by law.
5. Shopify and Third-Party Services
Our store is powered or supported by third-party services, including Shopify and payment, shipping, analytics, communications, and security providers. These providers may process personal information according to their own privacy policies and terms.
Shopify may process information in connection with storefront functionality, checkout, customer accounts, fraud prevention, analytics, and other ecommerce services. For more information, review the privacy information provided by Shopify and the relevant third-party provider.
When you click a link to another website, use a third-party service, or interact with third-party content, that third party may collect information according to its own privacy policy. We are not responsible for the privacy practices of third parties that we do not control.
6. Marketing Communications
If you subscribe to our newsletter or otherwise provide consent, we may send you product updates, offers, setup advice, and other marketing communications. You can unsubscribe at any time by clicking the unsubscribe link in an email or contacting Support@OffGridPro.shop.
Even if you opt out of marketing messages, we may still send necessary transactional or service communications, such as order confirmations, shipping notices, security alerts, or responses to your support requests.
7. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business and financial records, resolve disputes, enforce agreements, prevent fraud, comply with legal obligations, and protect our rights.
Retention periods vary depending on the type of information, the purpose for which it was collected, legal requirements, and operational needs.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no online service, transmission, or storage system can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of any account credentials and for notifying us promptly if you believe your account or information has been compromised.
9. Your Privacy Choices and Rights
Depending on where you live and subject to applicable law, you may have rights concerning your personal information, including the right to request access, correction, deletion, portability, or information about how your data is used. You may also have the right to object to or restrict certain processing, withdraw consent where processing is based on consent, or appeal a decision regarding a privacy request.
You may also:
•Unsubscribe from marketing emails at any time.
•Adjust cookie and browser settings.
•Contact us to update inaccurate order or contact information.
•Request information about the categories of personal information we have collected and the purposes for which it is used.
To submit a privacy request, email Support@OffGridPro.shop with the subject line Privacy Request. We may need to verify your identity before completing certain requests. We will respond within the period required by applicable law.
If you are located in California or another U.S. state with applicable privacy legislation, additional rights may apply. We do not discriminate against customers for exercising privacy rights. We do not knowingly sell personal information or share it for cross-context behavioral advertising unless our practices and applicable law provide the required notice and controls.
If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar privacy laws, you may have additional rights under applicable law. Where required, we will identify the applicable legal basis for processing and provide information about international transfers and available safeguards upon request.
10. International Data Transfers
Our service providers and business partners may process information in countries other than the country where you live. When required by applicable law, we use appropriate safeguards for international transfers and provide additional information upon request.
11. Children's Privacy
OffGridPro.shop is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so that we can review and delete it when appropriate.
12. Do Not Track Signals
Some browsers offer a Do Not Track setting. Because there is not a consistent industry standard for responding to these signals, our website may not respond to every browser-based Do Not Track preference. We honor legally required privacy controls and consent mechanisms where applicable.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal obligations. We will post the updated version on this page and revise the “Last updated” date. Your continued use of OffGridPro.shop after an update means that you acknowledge the updated policy.
14. Contact Us
For questions, privacy requests, or concerns about this Privacy Policy, contact: